Privacy Statement

Dated: November 1, 2013

A. M. Castle (“Castle”) respects the privacy of our online visitors. Our privacy practices are described below to inform you how we collect, use and share personal and device information that we obtain from users of the Castle website. This Privacy Statement only applies to the Castle website. By using the Castle website, you agree to this Privacy Statement and you consent to the collection and use of the information as described in this Privacy Statement.

Should you have any questions regarding this Privacy Statement, please send an email to

This Privacy Statement covers the following topics:

  • What we collect
  • What we do with the information we gather
  • Security and confidentiality
  • Links to other websites
  • EU Safe Harbor for Internal Employee Data
  • Cookies
  • Website Visitors Outside the United States
  • Changes to Privacy Statement

What we collect

We may collect the following information:

  1. Personal Information” - that is, information such as your full name, employer, email address, mailing address, and telephone number;
  2. Device Information” - that is, information about you or your activities through which you cannot be personally identified; and/or
  3. Information related to customer surveys, promotions and/or offers which may be Personal Information and/or Device Information (e.g., preferences, demographics, interests, etc.).

We collect Personal Information from our online visitors only when voluntarily offered. We may also collect Device Information from users of the Castle website. This Personal and Device Information may be obtained from third parties.

What we do with the information we gather

We use the information that we gather and that you provide for various reasons including the following: (i) to understand your preferences, provide you with a better service, and respond to your inquiries; (ii) for internal record keeping; (iii) for internal analysis; and (iv) to administer services (e.g., registration for webcasts or investor information, etc.) and offers for which you provided Personal Information and/or Device Information. Subject to the provisions below, we may also use this information for other marketing-related purposes.

We may use the information to improve our products and services, and to measure the number of visitors to the Castle website and the areas of the website that are of most interest to our visitors.

We may use the information to customize the website.

We may contact you by email, phone, fax, mail or other means, unless you direct us not to do so.

We may share your Personal Information with another entity or with unrelated third parties (including contractors who provide services to us) to assist with any of the uses of Personal and Device Information described herein. For example, we may share and/or provide your Personal Information and Device Information with/to third parties that assist with the operation, administration, or maintenance of our website. The privacy policies of such third parties may also apply. Castle does not make a practice of selling or otherwise supplying Personal or Device information to others, unless we are required to do so by law or because it is pertinent to judicial, administrative or governmental investigations or proceedings.

Security and Confidentiality

We are committed to ensuring that your Personal Information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, we undertake no obligation to maintain the confidentiality of non-confidential data such as feedback, questions, comments or ideas that you voluntarily provide to us (e.g., via the “Contact” tab or similar features on the Castle website). We reserve the right to use and disclose such non-confidential information as we deem appropriate. By voluntarily submitting feedback to us, you consent to these terms.

Links to other web sites

Our website may contain links to enable you to easily visit other web sites of interest. The appearance of hyperlinks does not constitute an endorsement by Castle. Once you have used these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the web site you are visiting.

Data Transfer and EU Safe Harbor for Internal Employee Data

Please note that if you use the Castle website in the European Union (“EU”), Personal Information about you may be transferred outside the EU. Castle recognizes that the EU has an “omnibus” data protection regime established pursuant to the European Data Protection Directive (95/46/EC) (the “Directive”). Among other things, the Directive generally requires “adequate protection” for the transfer of personally identifiable information about Castle employees in the EU to Castle operations in the United States. Castle accordingly adheres to the requirements of the US/EU Safe Harbor Privacy Principles published by the US Department of Commerce (“Safe Harbor”) with respect to certain employee data received in the United States from our affiliated companies in the EU. For more information about Safe Harbor, please refer to the US Department of Commerce website at Castle provides its EU employees with more detailed information about its data handling practices through internal company policies. Should you have any questions regarding the Safe Harbor, please send an email to

Access and Correction

You can request access to Personal Information we hold about you and also ask to be removed from our database. If the Personal Information we hold about you is incorrect, we will change it upon your request. Please email your request to Please state “Request/Remove/Change Personal Data” in the subject line of your email.


When you visit the Castle website, we may use “cookies” and similar technologies to help us recognize and serve you better. Cookies are small files that contain information sent by a web site that is saved on your computer’s hard drive. A list of all cookies used on this website by category is set out below. By using the Castle website, you consent to our use of cookies. You may delete cookies from your computer or set your browser to reject cookies.

Strictly Necessary” Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided.

Performance” Cookies Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality” Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect is anonymous and they cannot track your browsing activity on other websites.

Targeting or Advertising” Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization.

Changes to Privacy Statement

Please note that this Privacy Statement may change from time to time. We will notify you of any material changes to this Privacy Statement by posting a link on the home page of our Web sites that says “Revised Privacy Statement”. We will also indicate a revised Effective Date at the top of this Privacy Policy and the changes in the Privacy Statement will not be effective until 30 days after first posting the revised version. Please check this Privacy Statement regularly.


If you feel that this site is not adhering to this Privacy Statement, you may contact us via email at or contact us via mail at A.M. Castle & Co., Attention: Law Department, 1420 Kensington Road, Suite 220, Oak Brook, Illinois 60523.